Product Support

One year of Product Support is included with all new software deliveries providing periodic updates and protection against software defects. Product Support includes telephone and email assistance on applications, operational and integration questions relating to installed software including product behavior relating to specific use case requirements.

Warranty Support

Three years of Warranty is included with every delivery of product hardware. Includes repair of any system component or module, separate or integrated, comprising the delivered product hardware having failed through normal operational use. Warranty Support is provided, with factory-based repair and minimal turn-around time.

Extended Warranty & Support

Tailored to customer-specific configurations – can be acquired throughout the delivered products’ lifetime.

Customization

Offering extensive customization support to meet the needs of product operators. Fielded equipment can be upgraded to meet changing operational and technology requirements.

Training

Comprehensive training is offered for both new and experienced users. The depth and breadth of both Operations and Applications training criteria are tailored to the needs of the equipment operators and programmers.

Partnerships

Parraid maintains professional partnerships with the most recognized and current technology industry leaders.

How to Contact Customer Support

Phone +1 (301) 690-0690

Email support@parraid.com